• Orders can be placed using one of the following methods:

a)                  Telephone:              01293-863576 (Mon - Fri 9.00am - 5.30pm)

b)                  By fax:                   01293-863576

c)                  Email:                    orders@craftsulove.co.uk

d)                  Post:                     Unit 1, Westcoats Farm, Stan Hill, Charlwood, Surrey RH6 0ES

e)                  Website:                www.craftsulove.co.uk

f)                   Shop:                     Mon – Fri, 9am – 5.30pm  Sat 9.00am - 4.00pm

• Payment methods that we accept are:

a)                  Cheques or Postal Orders made payable to ‘Crafts U Love Ltd’.

b)                  Visa, MasterCard, Solo, Maestro, Electron & Delta.

c)                  Paypal.

• When you place an order on our site, you process your own payment transaction through Protx (Secure Payment Gateway). Your account is instantly charged and there is no intervention on our part. Even if you place your order in the evening or at weekends, the Protx payment system is automatic and your account will be charged immediately.
   
• We aim to despatch your order within 2/3 working days (subject to stock availability). In most cases we despatch same or next day. If you require an order urgently please contact us direct and we will do our best to despatch same day (subject to stock availability) Please note during busy seasons such as Christmas, despatch times may take a little longer.
   
• All orders are despatched via Royal Mail 2nd Class (Depending on order weight or value) or City Link Couriers Next day service. Please allow up to 10 working days for delivery once despatched before contacting us.
   
• When placing your order please make sure that you specify the correct delivery address as Crafts U Love take no responsibility
  for missing parcels that have been sent to the wrong address. Please note that unless the parcel has been returned to us by Royal Mail or City Link, a refund will not be issued.
   
• If delivery still not received within 10 working days of despatch we will require a letter confirming this (Required by Royal Mail). Once received a replacement order will be sent.
   
• City Link will attempt delivery to the address given twice only and will try neighbours either side only if that is your instruction. Please remember that neighbours go out too. If City Link cannot deliver or leave safe per instruction, it is up to the customer to collect their parcel from their City Link depot. Re-direction to another address or a third delivery is chargeable to the customer at cost which is currently £5.00 plus VAT. This also applies where customers give incorrect address details such as an incorrect postcode.
   
• If City Link are unable to deliver or leave safe, City Link keep parcels for 5 working days only before returning them to Crafts U Love Ltd. In this case the cost of the return (£5.00 + VAT) will be deducted from the refund due to the customer. If the parcel is returned to Crafts U Love and then redelivered to the customer there will be two charges, the return (£5.00 + VAT) and the redelivery charge.
   
• Although we keep our stock levels up, in the event of an item being out of stock we will part ship your order or contact you for an alternative item.
   
• Should you wish to enquire about your order please contact us on 01293-863576 or email us at customerservices@craftsulove.co.uk  quoting your reference number or post code.
   
• We are confident that you will be satisfied with your order. However if you are not happy with a product please return the item(s) to us within 7 working days for either a replacement, refund or a credit note. Please note that there may be a restocking fee deducted from your refund. This fee will be will 10% to cover all costs incurred by Crafts U Love Ltd for the initial transaction, the refund costs (Both charges Crafts U Love Ltd incurs form Credit Card/Paypal) and the carriage costs. Any items returned must be in good condition and saleable as new. We reserve the right to refuse a refund of any item(s) that are not returned in a reasonable condition.
   
• In the unlikely event of a faulty product please contact us immediately to arrange a replacement to be sent.
   
• The prices shown online supersede all previous price lists and are subject to change without notice.
   
• All prices in this are inclusive of VAT @ 17.5%.

Crafts U Love Ltd

Unit 1, Westcoats Farm, Stan Hill, Charlwood, Surrey RH6 0ES          Tel/Fax: 01293-863576
Website: www.craftsulove.co.uk         Email: enquiries@craftsulove.co.uk

VAT NO: 826 2123 54